| What is the
cost for using South Travel & Tourism LLC
service? |
There is NO CHARGE or service
fee to use South Travel & Tourism LLC
hotel reservation service.
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TERMS |
| |
| What
is GCC Market? |
"GCC"
means The Cooperation Council for the Arab States of the
Gulf (GCC) the countries that are included are Bahrain,
Kuwait, Saudi Arabia, United Arab Emirates, Qatar and Oman
some hotels get volume business from these countries the
reason these country nationals have good discounted Preferential
rates or some don't get volume business from these destinations
so they have higher rates please do check on our Website
for the difference. Back
to Top!
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| What is CIS
Market? |
"CIS" means
Common Wealth Of Independent States the countries that includes
are Russia formerly Soviet Union, Kazakhstan, Tajikistan,
Azerbaijan, Ukraine all others that
are near by. Back
to Top!
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| What is HB? |
"HB" means
Half Board, Hotel rates will be inclusive of Daily Breakfast
and Lunch or Dinner
|
| What is BB? |
"BB" means Bed
and Breakfast the rates quoted on the Website is inclusive
of daily Buffet Breakfast. Back
to Top!
|
| What is FB? |
"FB"means
Full Board the rates that will be quoted to you will be
inclusive of Daily Breakfast, Lunch and Dinner. Usually
we don't advertise FB or Full board rates on our Website
but it is always subject to your request we can always quote
you what ever will be your
request. Back to Top!
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| What is
FIT rates? |
FIT rates is applicable only
for Frequent Individual Travellers. Back
to Top!
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| What is
GIT rates? |
GIT rates is applicable only
for Group Travellers. Back to Top!
|
| What is Pan
Arab Market? |
Pan Arab Market countries
are Lebanon, Palestine, Yemen, Syria, Jordan, Libya, Egypt,
Morocco, Sudan and Iraq. Back to Top!
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| |
| RESERVATION |
| |
| How do I
make a reservation? |
From our directory, or from
every hotel details page choose the hotel you want to stay
in and press or click on "Reservation" Button
at the bottom of each hotel page. You will be taken into
a Reservation form. On the form, just follow the instructions.
After you fill out all of the needed information; press
the "Submit Reservation" button.
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| How long
will it take to get a hotel's confirmation? |
If the space is available,
the booking can be confirmed within 4 to 6 hours.
If no more allotment is available at that moment, we will
make the request to the hotel. In this case, it might take
1 or 2 working days (depends on the hotel's reservations
clearing process) to get the confirmation. Back
to Top!
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| What if
the hotel I requested is not available? |
You will be notified via
e-mail if your requested hotel is not available. And our
travel experts will try to find hotels of comparable standards,
prices and in the same area (if available) for your considerations.
Note: Please fill in alternative
hotels in the reservation form when making reservation to
let us know your preferences in case of your requested hotel
is not available.
To avoid disappointment,
especially over high season periods, very early booking
is strongly advised. Back to Top!
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| When I submit
my reservation, where does my request go? |
All travel arrangements are
processed through South Travel & Tourism LLC
Reservation Department
of our company. All reservation will be followed up within
24 hours with an email and if available, a service order.Some
hotels do not confirm reservations immediately. In this
case the email you received from our Reservation staff will
not contain a confirmation number; however it will contain
a Service Order . Your reservation IS NOT confirmed until
you receive a confirmation number from us. When we receive
the confirmation number, it will be emailed to you. Just
for our records, we take your information, it is & will
be absolutely confidential always. And will not be sold
to any third party companies. Back to Top!
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| Once I have
made my reservation, will I receive any written confirmation
from the hotel? |
No. The email confirmation
you receive from South Travel & Tourism LLC
is all you will need.
It displays your Service Order Number. Back
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| Can I make
a reservation directly through the hotel? |
You can, but the prices displayed
on South Travel & Tourism LLC
are available only through our
service. If you make a reservation at the hotel, you will
be charged on average 10% to 50% more. Back
to Top!
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| When do
you check availability? |
We check availability only
at the point of making a
reservation. Back to Top!
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| Will
you confirm my reservation by fax or phone? |
Usually we make confirmations
by e-mail, so please make double sure that you have provided
us the correct e-mail address. Although if you cannot provide
an email address, we will send the confirmation
by fax. Back to Top!
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| |
| PAYMENT PROCEDURES |
| |
| When do
I need to Pay?
|
Once we confirm reservation
in return E-mail for you, you will be given Option date
that you need to settle all your payments on or before this
date in failure to settle all the payments before the Option
date your reservation will be automatically cancelled.
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| If I failed
to settle payments with in due date can my reservation be still
accepted? |
Yes it will be accepted but
can't promise the same hotel will be available for your
requested dates it is always subject to availability of
the hotel space and our allocation with the hotel. Back
to Top!
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| Why do I
need to fax authorization form and photo copy of my credit card? |
We can understand your security
concern. But this is just a way to filter out any bad transaction
and to verify if the credit card used for the booking was
in fact in your possession and it was you only who made
the booking and not some body who happen to have your credit
card no. etc. We take great care while handling your credit
card information and do not share any of your information
with other vendors and partners. Back to
Top!
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| Is the credit
card information secure with South Travel & Tourism LLC
?
|
Unlike other companies, we
do not ask Credit Card details from you thru our On-line
Reservation Forms even if the system is protected by standard
secure socket layer (SSL) encryption. Nowadays, there are
programs that can easily hack this protection system. Therefore,
to provide your credit cards and personal informations a
100 % security, we ask you to send us all the Credit Card
Details by Fax which is a more secure way to send confidential
matters.Back to Top!
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| Why
South Travel & Tourism LLC
ask for a Credit Card Back to Back copy
and any valid ID or passport copy of the Card holder? |
To prevent fraud cases and
give protection to our clients, South Travel & Tourism LLC
and
our local Bank Merchant has come to this agreement mutually
to do proper verification of any transaction before finally
it will be charged to that credit card. Back
to Top!
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| Once I decide
to Confirm my reservation with your Company How do I pay? |
When you receive Confirmation
E-mail from our Reservation staff they send you same time
Credit Card payment form Thru E-mail you need to fill that
form sign by the card holder and fax back to us with front
and back copy of the Credit card and Passport copy of the
Card holder to be verified by our Bank in order to prevent
credit
card fraud cases. Back to Top!
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| What
Major Credit Cards You accept? |
We accept Visa, Master Card,
AMEX and Diners. Back to Top!
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| Can
I pay by Bank Transfers? |
Yes you can pay by bank transfers
but you must pay all the Telegraphic Transfer Bank Charges
that is more or less US$ 20.00. Telegraphic Transfers can
only be acceptable if you are Arriving minimum of 10 days
prior or else you need to arrange all the payments
Thru Western Union. Back to Top!
|
If my payments
are not clear or my Telegraphic Transfer is not received
by you can my reservation be still secured or hold? |
No, if we do not receive
any payments with in due date all your reservation to be
cancelled automatically. Back to Top!
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| |
| LODGING RATES
|
| |
| Are taxes
and breakfast included in your prices? |
Yes. Unless noted otherwise,
all taxes and breakfast
are included. Back to Top!
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| Do you offer
additional discounts? |
In the hotel directory check
carefully if there are available weekend special rates or
hot deals for the hotel you want to stay in. Then click
on Hotel Details to see all these special rates. Sometimes
we can offer additional discounts, so check always our hot
deals. Back to Top!
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| Are your
prices by room or by person? |
All prices in our service
are per room, not per person. For example, a price for a
single means a room with one person, for a double means
a room with 2 persons, etc.
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| How can
you offer rooms at such discounted prices? |
For two reasons. First, all
reservations are made through South Travel & Tourism LLC
, our
tourism division, who have negotiated these favorable rates.
Second, we use the internet to do all the transactions,
which cuts our cost considerably. Back to
Top!
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| |
| CANCELLATION
POLICY
|
| |
| What is
your cancellation policy? |
1) If cancellation is notified
to us by fax or email 14 days before check in date, Full
refund less 6 % (Being Credit Card Processing Fee) will
be Paid back to you. If cancellation is notified to us less
than the mentioned period above then one night charge for
normal season will be levied and refund the balance amount
less 6 % and for peak season full cancellation charges apply.
2) No show - means no email
or notification of cancellation received to our office that
guest is unable to travel before the check-in date. Payments
are not refundable and will be forfeited accordingly.
3) Unused vouchers - No refund
provided in event of cancellation or alteration for the
services mentioned in the voucher which the guest might
decide not to use once the date of check-in
commences. Back to Top!
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| |
| GENERAL HOTEL
POLICIES |
| |
| Can South Travel & Tourism LLC
supply a cot or crib for my room when I travel
with children? |
Most of the hotels have Baby
cot or crib facilities but still South Travel & Tourism LLC
Reservation
staff will help you to request or recommend such hotels
that are 100 percent sure to have these facilities, it is
always Free of cost. Back to Top!
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| How do I
request an early check-in or late checkout with the hotel?
|
Since hotel policies regarding
early check-in (generally 12:00 noon) or late checkout (generally
after 12:00 noon) vary by location and by hotel as it is
always subject to availability of the hotel, please contact
us by e-mail or by phone prior to your arrival to make any
necessary arrangements. Back to Top!
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| |
| Can't find the answer to
your question? |
Email us your specific question,
at helpdesk@southtravels.com
and we will be happy to provide a prompt response. Back
to Top!
|
